How your shipment and
contact details are handled.

Calculator inputs

Shipment details are sent to the calculation service when you calculate. Where routing is enabled, location and vehicle configuration are sent to the routing provider. The public calculator does not require a name, email address, or account. Results are not placed in a public URL or included in the sitemap.

Optional document extraction

If you choose to upload a document or extract a load message, its contents are processed by the configured extraction service, which may use a third-party AI provider. Avoid uploading unrelated personal or confidential information. Confirm extracted facts before calculating.

Requests for assistance

The request form collects your name, email, role, requested service, and optional notes. If you attach a calculation, it also includes the shipment, equipment assumptions, route, state results, and source references. ODPermit uses these details to handle your inquiry. A receipt confirms your request was saved; it does not place a permit order or book an escort.

Requests are stored in ODPermit’s database. Operator notifications use Telegram, including the contact details and attached calculation, in the chat configured by ODPermit. Access is limited to the people with access to that destination and the operational systems.

Your calculator result is temporarily kept in this browser tab’s session storage so it can accompany an assistance request. It is cleared when you submit, remove the attachment, start a new calculation, or close the tab. Contact form fields are not saved in browser storage. A downloaded draft stays on your device and does not submit a request.

Telegram permit desk

The ODPermit bot keeps your Telegram identity, shipment draft and calculation so you can continue a conversation. Drafts expire after 30 days. The /forget command clears the current draft; it does not delete Telegram’s chat history or previously submitted requests.

Carrier onboarding records contain the company details you provide, your carrier identifiers and document metadata. When you upload carrier paperwork or confirm a permit-desk handoff, the documents, load details and your Telegram identity are shared with ODPermit’s configured operator group. While connected to the desk, your messages and attachments are relayed to that group and authorized operator replies are sent back to your private chat. Use /close to end that conversation. Requests and carrier profiles are retained for service and follow-up; contact the desk for access or deletion.

ODPermit stores Telegram file references for carrier documents, rather than a separate copy of the uploaded file. Telegram holds the files under its own terms. The permit desk can use the documents for applicable state-portal applications. Uploading a document or activating an ODPermit carrier profile does not confirm acceptance or approval by a state agency. Do not send passwords, payment-card details or unrelated personal records.

Motion preference

The Reduce motion control saves your display preference in this browser’s local storage. It contains no shipment or contact details and is not sent to ODPermit. Your system’s reduced-motion setting is also respected.

Operational records and deployment

To limit automated abuse, ODPermit derives a keyed, non-readable identifier from the IP address supplied by its hosting provider. The request-limit database stores that identifier, time windows, and request counts, rather than the raw address. Expired counters are removed by a scheduled maintenance task. Hosting providers may keep their own operational and security logs.

For Telegram requests, short-lived keyed identifiers help avoid processing the same update twice. These records contain processing status and retry times, not the message text or contact details. They expire after seven days and are removed during scheduled maintenance.

Hosting, document extraction, routing, database, and notification providers process the information needed to operate these features. The website does not add advertising pixels or marketing analytics cookies. Do not include unrelated personal information in a load document or request.

For a question about your information or a request to access or delete it, use the assistance form and include your request reference, if available. No shipment attachment is needed for a privacy inquiry.